Contact
us

Have a question about an apartment?

Here’s what you need to do:

1

Send a request to the host

Enter your desired dates, and hit send request on the property you are interested in

2

Get a response from the host

The host will respond to your availability request

3

Ask the host a question

Simply send the host a message with any queries you have on the apartment from your inbox in your profile

Answers to the most frequently asked questions

Is it free to list a property?

Yes. If you are a host, just define the price you want to charge per night, then we will add our flexible commission (typically between 10% and 20%) on top. Your guests will pay the price you want to receive plus our commission.

How do I rent out my property?

It’s easy. Just follow these steps:
  1. Click the ’I want to list my property’ button
  2. Either create a new account or sign in to your account
  3. Describe your property and upload pictures
  4. Add your price and availability on your ’my property manager’ page

How do I search for a property?

Just type a location into one of our search boxes (on the homepage for example) and fill in any other details of your stay if you wish (number of guests and so on). Click ‘search’ to get a list of available properties.

Browse the properties by looking at photos, availability, rates and reviews and find the property that’s perfect for you. Don't forget, you'll need to register with us before you can book a property.

Can I see where the rental property is located?

When you search for a property, the first 100 properties on any search will be accompanied by a map which will provide you with an approximate location.

For security reasons, a host will only provide the full address of the property once they’ve positively confirmed that the guest can stay.

Still need an answer? Send us a message

We aim to respond to all enquires within one working day.

Who are you?

Call or write to us

Call us directly on 646-652-0187

4am to 2pm (EDT)* Mon-Fri or leave a message.

*Our team are based in beautiful Lisbon, Portugal and so operate on European time. They all speak perfect English and you'll only pay a local phone rate to contact HouseTrip

Languages available:

Write to us

HouseTrip Customer Support

Largo do Rato 10
1250 Lisboa
Portugal

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