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FAQs
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FAQs FOR GUESTS
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FINDING A PROPERTY
(20)
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The Host is taking a long time to reply to my availability enquiry. What can I do?
Am I eligible to take part in the HouseTrip+ Guest Loyalty Programme?
How do I book an 'Instant booking' property?
BOOKING PROCESS
(19)
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My Host cancelled my reservation. What do I do?
I contacted my Host after they confirmed my booking, but there was no response. What do I do now?
What are the cancellation policies?
PAYMENTS
(10)
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Why am I asked to send proof of ID?
How do I pay upon arrival? I don't feel comfortable paying up-front.
Where can I change the currencies of the properties?
CHECK IN
(5)
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How do I ask a question/contact the Host?
How are keys exchanged?
When is my check-in time?
GENERAL
(13)
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How do I find my HouseTrip account?
Property Review Guidelines
Are HouseTrip properties available all over the world?
FAQs FOR HOSTS
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PROPERTY LISTING
(14)
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Why is ‘Instant Booking’ good for me and how do I become eligible?
Is it free to list a property?
My property doesn’t show up on the site, why is that?
BOOKING PROCESS
(13)
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I have confirmed a booking, what next?
Can HouseTrip cancel a booking?
Who handles the additional fees?
PAYMENTS
(10)
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When do I get paid?
How do I get paid?
Why did I receive less than I expected?
TIPS AND SUGGESTIONS
(8)
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What do the ‘Impeccable’ and ‘Expert’ trophies mean and how do I earn them?
How can I take great pictures?
How do I answer a low rated review?
HOW TO
(4)
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How do I list my property?
How do I edit my property profile?
How do I edit my rates?
CALENDAR
(3)
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Managing my external calendars
How do I edit my calendar?
Finding your iCal link in your Google calendar.
GENERAL
(10)
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Where can I change the currencies of the properties? What currencies are accepted?
I have received a message from a Guest/Host but I do not speak the same language. What should I do?
My question isn't answered here. What do I do?
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