from
£85 / night
Price for guests, Nights

The Historic Old Customs House – Home 4732904 Apartment

  • 2 bedrooms
  • 6 sleeps
  • 2 nights min stay

Key Info

  • Beach / lakeside relaxation
  • Child friendly
  • Car advised
  • Pet friendly

Description from owner

Description

Enjoy your stay in this quaint, fully equipped 2 bedroom suite located upstairs in the Historic Old Customs House (built in 1917) overlooking beautiful Johnstone Straits, right downtown Alert Bay. (home of the killer whale)
from your deck:.
see the cruise ships as they pass by on their way to and from Alaska
Enjoy the marine life in the bay
watch the soaring bald eagles and marine birds as they search for fish
experience life in our friendly little Island community

Families

  • Great for children of all ages
  • Pets welcome

Bed & bathroom

  • Bedroom 1: King Bed
    Bedroom 2: 2 King Beds
    Beds in other rooms: Single Bed
  • 1 Family bathroom

Amenities

  • Mountain Views
  • BBQ
  • Waterfront
  • Balcony or terrace
  • Sea view
  • Deck
  • Internet access
  • Central heating
  • Safe
  • Cooker
  • Fridge
  • Freezer
  • Microwave
  • Toaster
  • Kettle
  • Washing machine
  • Clothes dryer
  • Iron
  • TV
  • Satellite TV
  • Telephone
  • Hair dryer
  • Ceiling Fans
  • Linen provided
  • Towels provided

More Less

Access

  • Parking
  • Secure parking
  • Not suitable for wheelchair users

Policies

Check in time: 15:00, Check out time: 11:00
If you have any questions about check-in or check-out times, please contact the owner/manager.
Payment
This rental can only be paid for online through HouseTrip using your credit/debit card or PayPal (never by bank or wire transfer).

Damage deposit: (£58.87) $100.00
Smoking
No smoking at this property

Cancellations

Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

4 weeks before

25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.

2 weeks before

No refund if cancelled less than 2 weeks before check-in.

Check-in date

* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support

About the owner

Maxine W.
Calendar updated:
01 Feb 2020
Years listed:
5
Overall rating:
5

Languages spoken: English

Map

Map and how to get there

Map

Guest reviews

Excellent
8 reviews

Excellent
8
Very Good
0
Average
0
Poor
0
Terrible
0

“Great time”

Reviewed 4 Aug 2018

We had a really great time in Alert Bay! Thanks Maxime for all the information and that you let us stay in your cute cottage. We had everything we needed and enjoyed the beautiful view from your balco… More

Owner's reply: Thanks for your comments !I am so glad you had a good time. I hope you come back to visit us again ! The Customs House will keep the light on for your return !

“Very cosy house”

Reviewed 2 Aug 2018

Wij verbleven met 6 in het huisje. 1 kamer met een 2 persoonsbed en 1 met 2 2 persoonsbedden. Super gezellig ingericht. Groot genoege keuken, tof salon, eigen waskot en goede badkamer! Zicht op de zee… More

Owner's reply: Thanks for the review. I hope your trip to Alert Bay and The Old Customs House was memorable!! I will keep the light on for your return !

“Cosy and convenient”

Reviewed 11 Jun 2018

Booked to stay here for one night which unfortunately was a Sunday. Part of the reason for visiting Alert Bay was to visit the cultural centre which was closed also had the problem that everywhere was… More

Owner's reply: Thanks for the tip ! I need to put out more info on the history of The Customs House . Sorry every thing was closed. Come and visit us again and stay longer. :) I will keep the light on for your return !

“Comfy, Convenient, Considerate!”

Reviewed 6 Oct 2015

This is the place to stay on Alert Bay. Just steps from the ferry and market, beautiful view from the porch, totem poles additional steps from door, and plush and cozy accommodations. Maxine was not o… More

Owner's reply: I loved having you and your husband and your little dog Emma visit us. Just would have liked you to stay longer ! warm regards, maxine

“Awesome ocean view! Great location.”

Reviewed 17 May 2015

My wife and I made arrangements to stay at the Old Customs House in April. Maxine, was knowledgable, professional and very easy to deal with. The property was very easy to find and is in a very convi… More

Owner's reply: It was a great pleasure having you and your wife stay with us. I look forward to your return and hopefully you will get a chance to see some whales !!!

“Cosy”

Reviewed 4 Mar 2015

Maxine and her family were the nicest hosts you can imagine, every concern or question was taken care of immediately. The rooms were clean and everything one can think of was available. I enjoyed m… More

Owner's reply: we surely enjoyed having you and your son stay with us and we look forward to your next visit. maxine

“Great Stay!”

Reviewed 25 Feb 2015

Had an opportunity to stay at The Old Customs House during Christmas. The room was very clean and tidy. The Kitchen was well stocked with every thing you would need. Laundry facilities and the bathr… More

Owner's reply: It was such a pleasure to have you both stay with us over the holiday season and we hope you will consider staying with us again soon. Maxine

“Beautiful views of sea and mountains!”

Reviewed 21 Jan 2015

I stayed here with three other friends when we came to Alert Bay for a reunion with a high school friend who lives there. She helped find the place and it worked out very well. It's comfortable, … More

Owner's reply: We absolutely loved having you ladies stay with us .It was a pleasure!!! Maxine

Review 1-8 of 8

FAQs

How do I find more info about the property?

You can get in touch with Maxine (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your holiday booking to send the owner a message.

What if I have questions before I book?

Send Maxine (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Maxine (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your holiday booking to view Maxine the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Book your stay form to pay provisionally online and send Maxine (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Maxine (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Book your stay form, a booking request is sent to Maxine (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this holiday home you need to pay through the HouseTrip website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Maxine (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

How do I pay for my holiday?

Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Maxine (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Maxine (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage my booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

How do I pay the balance of my holiday?

You can pay the remaining balance of your holiday at any point. Simply go to Manage my holiday booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.

How can I retract my booking request?

You’ll need to contact Maxine (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I edit my booking?

You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send Maxine (the owner) a message.

If Maxine (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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