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FAQs
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GENERAL FAQs
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GENERAL FAQs
(14)
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I have noticed a bug on the website, who do I tell?
My question isn't answered here. What do I do?
Does HouseTrip plan on adding more destinations in the future?
FAQs FOR GUESTS
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GETTING STARTED
(2)
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How do I search for a property?
Where can I change the language of the website?
USING HOUSETRIP
(34)
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I made an availability enquiry to which the host answered positively, but when I tried to book I was declined. Why?
How much time does the host have to answer my availability enquiry?
What happens if I booked a property but the host doesn't show up?
PAYMENTS
(14)
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How do I pay upon arrival? I don't feel comfortable paying up-front.
I have paid more than I expected. Why?
What currencies are accepted?
CANCELLATIONS AND REFUNDS
(5)
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How do I cancel my reservation?
My host cancelled my reservation. What do I do?
What are the cancellation policies?
GENERAL
(0)
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No topics found
FAQs FOR HOSTS
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GETTING STARTED
(6)
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How do I rent out my property?
Is it free to list a property?
How do I describe my property?
USING HOUSETRIP
(41)
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I have confirmed a booking, what next?
My property doesn’t show up on the site, why is that?
Can HouseTrip cancel a booking?
PAYMENTS
(13)
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When do I get paid?
What are additional fees?
How do I set variable prices for my listing?
TIPS AND SUGGESTIONS
(5)
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How to create a good listing
How can I make my property as comfortable as possible for guests?
How can I increase bookings?
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