FAQ

general

Yes. However, we are a new company and the majority of our properties are currently in Europe.

'On request' means that you need to make an availability request with the host before booking (you can do this in one simple click on the property description page); 'Instant booking' means the host's calendar is always updated and you can therefore book directly.

'Entire property' is a house/apartment/studio that is rented in its entirety to the guest who books it. 'Private room' is a room that may be in a shared property. Make sure you make it very clear what you are offering in your property description.

Cancellation policies protect both hosts and guests in the event of cancellations.

For the moment we have three cancellation policies that the host can choose from. These are:

1. Relaxed:
   • Bookings cancelled up to 2 weeks before the start of the stay will receive a 85% refund (after service fee)
   • Bookings cancelled up to 1 week before the start of the stay will receive a 42.5% refund (after service fee)
   • Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day
2. Mid-run:
   • Bookings cancelled up to 1 month before the start of the stay will receive a 85% refund (after service fee)
   • Bookings cancelled up to 2 weeks before the start of the stay will receive a 42.5% refund (after service fee)
   • Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day
3. Long-run:
   • Bookings cancelled up to 2 months before the start of the stay will receive a 85% refund (after service fee)
   • Bookings cancelled up to 1 month before the start of the stay will receive a 42.5% refund (after service fee)
   • Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day

HouseTrip runs on a very secure system. We go to great lengths to ensure hosts and guests are in safe hands, and that everyone's money is also safe – every step of the way.

We have the following security measures in place:

• Withholding payment: We collect the advance payment from guests and hold it until two days after the beginning of their stay. Consequently the owner does not get paid until they have honoured their commitment to provide the stay.
• Our review system: Guests are asked to review properties at the end of their stay. Only guests who booked the property through HouseTrip can generate these reviews, thereby ensuring they are genuine and trustworthy.

You can pay in €, £, $ and CHF.

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Absolutely. At the moment most of our properties are in the top city destinations, but we are working on expanding our offer to even more cities and to other beach, country and mountain destinations. Feel free to send suggestions to marketing@housetrip.com.

If you notice a bug on our website, we'd really like to know. Please contact us as soon as possible at +351 213806120 or send an email to support@housetrip.com.

If you have more questions or want to find out more about a specific property, you can always reach us at +351 213806120 or send an email to support@housetrip.com.